Product Owner

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7db2zk

Would you like to start a new professional adventure as a Product Owner – Contact Center in one of our opportunities in the Digital Transformation & Customer Experience industry in Milan?

Tutti i candidati sono invitati a leggere attentamente la seguente descrizione del lavoro e le relative informazioni prima di candidarsi.
Responsibilities

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- Act as the main interface between business stakeholders and technical teams, ensuring alignment between business needs and IT initiatives.
- Collect, analyze and translate business requirements into clear product priorities and actionable tasks.
- Manage and prioritize the product backlog, ensuring continuous delivery of value.
- Coordinate and orchestrate different stakeholders involved in Contact Center initiatives.
- Support the evolution and optimization of Genesys-based Contact Center solutions.
- Facilitate communication between business teams, development teams and external stakeholders.
- Monitor initiatives’ progress, identify potential risks and support mitigation actions.




- Contribute to Agile ceremonies and promote effective collaboration across teams.

Qualifications

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- Degree in IT, Business, Engineering or equivalent professional experience.
- At least 5 years of experience as a Product Owner, Business Analyst, Functional Consultant or similar role within Contact Center or Customer Experience environments.
- Good knowledge of Genesys platforms (Genesys Cloud CX, Genesys Engage or similar Contact Center solutions).
- Experience with Agile methodologies, backlog management and stakeholder management.
- Fluent knowledge of Italian and English (B2/C1 level), both written and spoken.

Nice to have

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- Previous experience in Customer Experience, Omnichannel solutions, CRM integrations or Contact Center transformation projects would be a plus.

What do we offer?

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- An international community bringing together more than 110 nationalities.
- An environment where trust is central and internal growth is valued.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7db2zk