International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.

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Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation

TASKS

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- analyze existing processes within Customer Care Management
- identify areas for improvement based on customer needs
- standardize processes and systems internationally
- design and introduce new processes and systems
- prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings)
- coordinate priorities for process changes and optimization initiatives
- document processes and create relevant test cases

Requisiti
EXPERIENCE & SKILLS

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- solid experience with process management and optimization methodologies
- familiarity with customer service operations
- ability to use KPIs for process analysis
- previous experience in process documentation
- strong analytical and technical mindset
- team-oriented with excellent conceptual and problem-solving skills
- enjoy working in intercultural teams
- comfortable in fast-paced, dynamic environments

ENVIRONMENT
As a key player in our international CCM matrix organization, you will:

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- work in an international matrix organization collaborating closely with colleagues
- help shape the international CCM with the responsibility to improve the customer journey, balancing costs and impact on customers

WHY JOIN US?

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- Have a passion for Customer Service
- Be part of a major transformation journey and influence change from the inside
- Enjoy flat hierarchies, an open culture, and an

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