Customer Onboarding Officer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dbh8o

MilanOperations & Customer Success – Customer Service - Italy ðð¹ /Full-time /HybridOur mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot,based on 55,000+ reviews. Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).Our journey: Founded in 2017 byAlexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools.



We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.------------------------------------------------------------------------------------------------------Join us as a Customer Onboarding Officer to help scale Qonto's Italian market. You'll conduct deep-dive account validations in strict compliance with Bank of Italy guidelines, tackling a significant operational backlog while maintaining high quality standards. You will report to Alessandro Pesapane, Team Lead KYC-B Operations Italy.️ What you'll doValidate customer and company profiles: Conduct thorough manual validations (15-20 per day) to determine account eligibility — analysing structures, beneficial owners, and business models.Review complex KYC/KYB documentation: Verify passports, IDs, company registration documents, and financial statements across the customer lifecycle.Draft det

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dbh8o