Small Business Relationship Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dbiob

Job Summary

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- To manage and sustain a portfolio of business customers, building long-term relationships founded on efficient and reliable support for their business.
- The jobholder will be responsible for business development both with new customers and with existing customers.
- A primary objective is to cross sell the full Corporate product set.
- Customer acquisition to be at the centre of focus of the jobholder.
- In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service.
- To ensure full compliance and adherence to Absa Group policies.

Job Description
Sales and Service

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- To proactively relationship manage a portfolio of Small Business customers with the view of nurturing and growing the relationship.
- Develop and implement sales strategies to deepen product detention within existing customer base and promote cross selling opportunities.




- Determine the products that are most effective in meeting customer’s needs and be able to propose them, at short notice, both reactively and proactively.
- Increase the market share through consistent acquisition of new to bank clients.
- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers.
- Deliver an excellent customer service in order to improve NPS and ensure adherence to Absa Service standards.
- Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers.
- Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.
- Ensure development of and revisions to Customer Relationship Plan.
- Arrange company visits and undertake product presentations where appropriate.
- Develop and

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dbiob