Senior Success Plan Manager
Pubblicato il 12-08-2026 - Informatica / Software in Roma
Role Overview
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The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
As a Success Plan Manager, you will act as a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI.
What you’ll do:
Develop and maintain customer success documentation
Drive governance customer meetings, including quarterly reviews and steering sessions
Track adoption milestones, consumption indicators, and value realization inputs
Ensure proactive risk identification and escalation preparation
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
Contribute to continuous improvement of engagement quality and customer experience
Expectations and Tasks:
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
Ensure disciplined planning, execution, and follow-up across all Success Plan activities
Provide clear, concise, and value-based executive communications and reporting
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes
Uphold SAP standards for service quality, governance, and customer engagement excellence
What you Bring:
STEM degree or equivale