Aftersales Technical Assistant
Pubblicato il 12-08-2026 - Stellantis in Reggio Emilia
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Aftersales Technical Assistant (Level 2)
MISSION
As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.
Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.
This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.
MAIN ACTIVITIES:
- Provide expert remote support to dealers on complex vehicle technical cases.
- Handle and resolve technical assistance tickets, ensuring timely and accurate responses.
- Undertake field missions based on issue complexity, supporting dealers directly when required.
- Assist Country Technical Delegates during assignments when Lead Assisters are unavailable.
- Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.
- Ensure service continuity by managing tickets or activities for absent colleagues when needed.
TECHNICAL REQUIREMENTS:
- Technical Diploma or Bachelor's degree in Engineering
- 3-5 years of experience in a related technical field.
- Knowledge of the ENGLISH language (at least B1/B2 level) - Required
- Solid practical and theoretical knowledge of automotive technology.
- Strong analytical and reporting abilities.
- Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.
- Strong customer focus and cost awareness.
- Excellent organizational and coordination skills within cross-functional teams.
- Effective communicator — both written and verbal