Managed Service Manager
Pubblicato il 12-08-2026 - Shoptalk in Milano
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Job Title
Managed Service Manager
About your role
The Managed Service Manager role in Milan will need to operate within an outsourced services model that must combine strong client‑facing leadership with operational, technical, and commercial accountability. The role requires the ability to represent the service provider and our partners while ensuring consistent, high‑quality delivery aligned to client expectations, contractual commitments,
and regulatory obligations.
The role will operate across the Software Development Life Cycle (SDLC) from concept to production.
Accountable for:
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- The successful delivery of the Regulatory & Scheme Compliance changes.
- Production Support & Incident Management.
- Consultancy regarding credit and debit card processing.
- Projects/Change & deployment of enhancements, new technology & products.
Elements of your role under these functions will be to drive end to end solutions through working with key business clients and engineering groups to engineer end to end process and IT solutions. The Managed Service Manager will work closely with the business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions. Successful leaders are detail oriented yet still should be able to see the big pictu