Senior Proposal Customer Service
Pubblicato il 12-08-2026 - Biotecnologie - Farmacia - Chimica in Milano
Senior Proposal Customer Service - Electrification and Automation
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As Senior Proposal– Customer Service, you’ll be part of the Customer Service Area of Electrification and Automation business unit, contributing to prepare and manage technical and commercial offers for revamping, retrofitting, and service activities. Your day‑to‑day activities will ensure competitive, accurate, and timely proposals fully aligned with customer and company requirements.
You’ll make an impact by:
Analyzing tender documentation, technical specifications, and customer requirements, with specific focus on revamping electrical protection systems and or retrofitting solutions.
Preparing technical and commercial offers for modernization, upgrade, and service contracts.
Developing cost estimation and guarantee cost‑efficient, competitive solutions.
Collaborating with Sales and Project Execution teams to ensure smooth handover and alignment throughout the project lifecycle.
Standardizing recurring solutions and supporting continuous improvement in proposal processes.
Monitoring deadlines, ensuring high‑quality and on‑time delivery of all proposals.
Interfacing with internal and HQ stakeholders for alignment on technical and commercial strategies.
What makes you a great match:
Core Requirements
5+ years of proven experience in proposals for revamping of electrical protections/systems and retrofitting within service activities.
Solid knowledge of protection relays, automation systems, electrical distribution, and related service solutions.
Proven experience in developing technical and commercial proposals for the revamping of protection, automation, and control systems in power plants, industrial facilities, or high‑voltage substations.
Pragmatic, hands‑on approach with the ability to “know where to put your hands”.
Strong orientation