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The Associated Press
The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.
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The AP Global Technical Support team provides 24x7 support for all global products and services for AP's staff and external clients. Technical Support Specialists assist with any technical problems reported by staff and external clients via email/cases, phone, and live chats. This is a hybrid role with an in-office requirement Tuesday through Thursday each week.
Responsibilities
Assist external clients with APIs setups
Assist and support Elections setup and applications
Troubleshoot and resolve issues related to Azure, Intune, SCCM and other tools used for deployment and management of AP hardware and back-office applications
Deploy and support MAC and PC hardware
Provide support during Special events (optional)
Deploy mobile devices and support, iOS, and Android
Setup photo and video equipment
Provide AP staff account management, password resets, assist with management of membership of distribution lists and groups
Provide account management for any portals used by the AP external clients
Provide support for Video technology and services used by external clients and AP staff
Modify customer entitlements as necessary
Generate API keys and welcome letters
Administer various roles for external clients in the eAP system
Troubleshoot issues with Amazon and Microsoft cloud-based applications
Support third party tools used for collaboration and information sharing
Track all support activities through AP support tools
Troubleshoot access and functional issues with all AP Customer Portals
Troubleshoot and
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