12 ago - Milano
Altro
Customer Service fixed term contract(till end of the year)
Si assicuri di leggere l'intera descrizione riportata di seguito e di candidarsi immediatamente se è affidabile/a di soddisfare tutti i requisiti.
About IDEMIA Secure Transactions
IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.
Purpose
We are currently looking for a Customer Service who will support until the end of the year the Customer Service Team in order to assure the whole order and logistic process from the Client order specification till the delivery to the Service Center.
This role executes the customer contract,
works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability.
As a member of our Milan Customer Service Team, you will manage a portfolio of banking customers.
Key Missions
Take over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity, including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels
Be responsible for Order Process Management together with the Europe CS Hub (Management of order expectations, customer order status and performance reports)
Communicate all customers’ requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress
Use various internal systems to process customer actions (change requests / artwork requests / complaints & NCR’s
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