Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ddhlf

Customer Success Manager – Responsibilities

Scopra se questa possibilità è adatta a lei leggendo tutte le informazioni riportate di seguito.
As a CSM, you will act as a trusted advisor and lead subject‑matter expert on JAGGAER products for key strategic customers, ensuring they achieve maximum business value.

Foster Customer Relationship

-
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value.
- Establish periodic touchpoints to keep customers informed, engaged, and solicit general feedback.
- Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers.
- Escalate customer requests to the relevant teams.

Define Success

-
- Gain knowledge of customer business goals to align product and feature recommendations.
- Develop a Success Plan aligned with the customer’s business objectives.
- Set adoption targets.

Assess Value

-
- Proactively analyze usage, adoption,



and value KPIs using standard/custom dashboards and reports.
- Create and present performance reviews to customers.

Maximize Solution Adoption

-
- Advise on solution optimization to meet business objectives.
- Provide insights on benchmarks and best practices.
- Engage customers and provide consultative guidance following software releases.
- Continuously grow and maintain solution expertise.

Contribute to Customer Retention and Growth

-
- Actively work to ensure customer retention.
- Proactively identify areas of growth.

Success in this role

-
- Consistent high customer health ratings for your portfolio.
- Customers consider you a trusted advisor with both product and business acumen.
- You have created a “brand” that puts you in demand for new customer assignments.
- Other CSM team members consider you a collaborative member of the team.
- You deliver innovation on how to make our customers successful.

Positi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ddhlf