Onsite IT Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ddp5a

Job Description

Sebbene l'esperienza competente e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi.
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of its industry, and play a key role in ensuring the successful delivery of a premium IT support service. This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, dealing with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

Job Responsibilities

-
- Provide support that consistently meets or exceeds Customer expectations
- Identify, analyse, and repair product failures.



Order and replace parts as needed
- Support and maintain user account information including rights, security and systems groups
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
- Provide troubleshooting and problem resolution support for all network devices
- Coordinate with third‑party vendors to resolve hardware and software problems, as required
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when break‑fix is necessary to solve an issue at location/onsite
- Interface with hardware and software vendors for planning and problem resolution
- Interface with manufacturers and third‑party vendors for technical assistance
- Execute the installation of PCs, peripherals and LAN‑based equipment

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ddp5a