12 ago - Genova
Cross Border Talents
Italian Customer Support Agent | Athens, Greece | Relocation Assistance
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Make your move professionally and personally.
You're fluent in Italian, tech-savvy, and ready for your next chapter. Why not start it in a city that blends thousands of years of culture with a buzzing modern vibe? Athens offers the quality of life, sunshine, and sea and now, a career opportunity you wont want to miss.
Join a leading global BPO company, one of the biggest players in the Greek market, and become the voice behind some of the worlds most respected brands.
In Athens, even the most ordinary moments feel cinematic. Mornings on your balcony, late-night strolls through historic streets, spontaneous music in the square every day holds something beautiful. Its a city that gently reminds you to be present and alive.
Your Role as a Customer Advisor
As a Customer Support Specialist, your mission is to solve problems, build trust, and make every interaction count.
You'll be the face (or voice) of the brand delivering support that feels personal, helpful, and human.
What You’ll Be Doing
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- Assist Italian-speaking customers via phone, email, and chat
- Troubleshoot problems using tools, training, and documentation
- Handle inquiries with professionalism and empathy
- Offer solutions to frequently asked questions
- Represent the brand with clarity and enthusiasm
- Maintain accurate records of customer interactions
Who We’re Looking For
Must-Haves
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- Solid English skills (B2 or higher)
- Basic tech proficiency and ability to learn new tools quickly
- Availability to work rotating shifts (morning/evening/weekends)
Great-to-Haves
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- Previous customer support, hospitality, or client-facing experience
- Strong communication and time management skills
- Active listening and emotional intelligence
- A collaborative, team-player mindset
What’s in It fo
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