Travel Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dffiy

About the Role

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Prestige Travel Agency by Mich USA is seeking a

Travel Customer Service Representative (Remote)

to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

Respond promptly and professionally to client inquiries via phone, email, and messaging platforms

Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests

Provide accurate and timely information regarding destinations, travel requirements, and agency policies

Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction





Proactively follow up with clients before and after travel to ensure a positive experience

Address client concerns with empathy, professionalism, and solution-oriented thinking

Maintain accurate documentation and update booking systems as required

Qualifications & Skills

Excellent verbal and written communication skills

Customer service experience (travel, hospitality, or service-related experience preferred)

Strong organizational skills and attention to detail

Comfortable using technology and learning new systems and booking platforms

Reliable, proactive, and able to manage multiple client requests efficiently

Genuine interest in travel and helping clients plan memorable experiences

What We Offer

100% remote work environment

Flexible scheduling options

Opportunities for

professional growth

within the company

Access to travel perks and industry-related discounts

Supportive team culture wi

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dffiy