Front Office Agent
Pubblicato il 12-08-2026 - Melia Hotels International S.A.(Meliá) in Milano
Area: Front Desk
Location: Milano, IT
Benefits we offer
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Job Summary
To manage properly all the activities related to Front Office Department.
Responsibilities
- Check‑in and check‑out hotel guests in a timely and professional manner.
- Process all payments according to established procedures.
- Welcome guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys and provide information on hotel services and room location.
- Up‑sell rooms when possible, to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow‑up.
- Respond appropriately to guest complaints.
- Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- Perform other duties as assigned.
Qualifications
- Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
- Must be fluent in English; other languages are preferred.
- 1‑year experience in a fast environment in the same or similar position in a hotel/resort.
- Passionate about Hospitality and with a strong attitude to interpersonal relationships.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity ,