Product Knowledge Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dgmuz

The Job

On a daily basis, you'll alternate between support, internal product knowledge and side-projects.
- Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…)—qualify them, prioritize them, and know what can wait.
- Investigate product bugs and limitations: reproduce, understand, document—then escalation cleanly to Support Engineers with a solid case (logs, context, hypotheses).
- Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
- Design training sessions—both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
- Build and maintain the internal documentation on Notion—articles, videos, quizzes. Think of it as a real editorial product, with users and metrics.
- Orchestrate internal communication around new features: you make a feature understandable and actionable for 100+ teammates.

Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix,



writing the documentation for a new payment feature ahead of release.

How we work in the team:
- 12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK…).
- Daily sync within the sub-team to align on priorities and ongoing projects.
- Monthly sync with Product Managers on upcoming features.
- Manager: Matteo, based in Milan—the team operates in English day-to-day (Italian is a nice plus).
- AI in our daily workflow: we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests—a real continuous improvement project.
- Springboard mindset: many internal doors open from this role, especially toward Product Management.

Who we're looking for

We're targeting a junior/end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV.
- Background in engineering, Computer Sci

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dgmuz