Adoption Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7di153

Your Role At A Glance

È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere.

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- Define and execute customer adoption strategy across the full lifecycle, maximizing the value customers derive from our solutions.
- Design scalable, multichannel adoption journeys – self‑service, virtual agents, human touchpoints – centered on customer experience.
- Lead and orchestrate complex adoption programs with full accountability for timelines, priorities, and outcomes.
- Align and mobilize cross‑functional teams (Product, Tech, Customer Success, Operations, Marketing) without direct authority, driving execution and impact.
- Translate strategic goals into concrete operational plans, tracking progress and measuring results.
- Champion lateral thinking and innovation – finding unconventional approaches to boost engagement and product adoption.
- Leverage usage data, customer feedback, and qualitative insights to continuously optimize adoption paths.
- Build, develop, and empower the adoption team,



fostering professional growth and a strong sense of ownership.

What skills are we looking for?

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- Industry track record – 5–8 years minimum in a comparable role within B2B markets, preferably in services or high‑tech products, with proven ability to drive measurable outcomes across complex, multi‑stakeholder environments.
- Structured execution – proven ability to manage complex end‑to‑end initiatives: clear roadmaps, sharp priorities, consistent delivery.
- People management – experience leading, motivating, and growing teams.
- Data‑driven mindset – ability to dive deep into usage data, behavioral patterns, and customer feedback to surface insights and guide decisions.
- Cross‑functional influence – the ability to deliver results through teams and stakeholders without direct reporting lines.
- Comfort with ambiguity – confident decision‑making and direction‑setting even with incomplete information.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7di153