COUNTER/ INSIDE SALES ASSOCIATE

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JOIN OUR TEAM Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Position Summary: Provide seamless customer service through both phone and email interactions in a fast paced environment.

Essential Duties and Responsibilities:

– Observes all safety procedures, rules and regulations, and instruction in performance of job duties.

– Receive phone calls, emails, and faxes from customers to discuss product requirements and offer solutions.

– Processes quotes and orders and relay pricing and delivery information to customers in a professional manner.

– Requires constant inter-department communication to assure customer satisfaction.

– Assists Counter Sales Associates as needed with any walk in customers, questions,



and/or stocking merchandise.

– Works with Outside Sales Associates with any requested customer information or order status.

– Expected to provide customers with solutions and use resources to achieve when necessary.

Knowledge, Skills and Abilities:

– Must be able to actively listen and respond to customers’ needs in order to help them purchase the right product.

– Must have basic math skills and be able to convey information to customers effectively.

– Previous customer service experience and a working knowledge of sales and inventory systems is highly desired as well as a working knowledge of rigging, industrial and/or construction supplies.

Level of Education and Experience:

– High School or equivalency diploma is required.

– Minimum of 6 months’ experience working in customer service or a sales environment is highly preferred.

Physical Demands:

The physical demands described belo

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7djf67