IT Service Specialist

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IT Service Specialist (m/f/x)
In the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aerodynamics and Propulsion. This means: We protect the environment while also improving the driving experience of millions of vehicles.
The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11.681 people is located in the places where our customers are – in 83 locations in 25 countries.
For our Laives (BZ) location, we are looking for a:
Where we need you
The IT Service Specialist operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint.




This senior position is responsible for harmonizing processes, integrating tools, automating workflows, and ensuring high-quality service delivery across all regions, directly supporting the Division’s IT&Digital; Target Operating Model 2.0 and its shift toward Digitalization and AI.
Main responsibilities
- Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
- Manage and standardize the divisional Service Catalogue across regions
- Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives
- Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management
- Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts
- Design and maintain dashboards and reports for SLAs, automat

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7djnqz