Technical Support Agent
Pubblicato il 12-08-2026 - Alpitronic in Morengo
- Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
- Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
- Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
- Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
- Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
- Collaborate with internal teams to improve troubleshooting procedures and service quality
Your Responsibilities
- Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
- Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
- Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
- Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
- Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
- Collaborate with internal teams to improve troubleshooting procedures and service quality
Your Qualifications & Skills
- Technical education or relevant experience in technical support, maintenance, field service, or a comparable technical role
- Strong troubleshooting, analytical, and problem-solving skills.
- Clear written and verbal communication skills, with the ability to guide technicians remotely
- Ability to manage multiple priorities and remain effective in a fast-paced, time-sensitive environment
- Customer-focused, proactive, and structured approach to work
- Ability to work independently and within an international team
- Availability to work in a 24/7 shift-based support organization, inc