Technical Support Specialist

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Technical Support Specialist – Flying DoctorChangan Europe | Milan, Lombardy, Italy (On‑site) with frequent travel to Changan Dealer NetworkAbout ChanganChangan is one of China’s leading automotive manufacturers and is currently launching its European operations, which include the Italian market. Changan Europe is being built as a startup organisation in Europe, developing new dealer networks, after‑sales processes, and technical standards from the ground up.

La preghiamo di leggere attentamente la panoramica e i requisiti per questa occasione di lavoro riportati di seguito.
Italy is a key market in this expansion, and we are strengthening our local after‑sales organisation to support dealers and service centres during the early phase of market introduction.
About the RoleThe Technical Support Specialist – Flying Doctor is an after‑sales role focused on hands‑on technical support and field assistance for the Italian dealer network.
The role supports Workshops with diagnostics, troubleshooting, and issue resolution, both remotely and on‑site when necessary. It is a practical,



operational position designed for a technically minded professional who enjoys working directly with vehicles and service teams.
Key ResponsibilitiesTechnical Support & Field Assistance
- Provide technical after‑sales support to Italian dealers and service centres.
- Assist with vehicle fault diagnosis on mechanical, electrical, electronic and EVs systems.
- Support workshops through remote technical assistance (calls, diagnostic data, fault descriptions).
- Perform on‑site technical support visits when issues cannot be resolved remotely (“flying doctor” activities).
- Escalate complex or unresolved cases with HQ technical staff.
- Collect and document field issues, repair feedback, and technical data from the Italian market.
- Support warranty, quality, and technical investigations with accurate and timely information.

Documentation & Process Support
- Assist in preparing technical case rep

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dkfsj