Front Office Agent Appartenente alle Categorie Protette

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dkoy3

Categoria: Reception

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?

Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you ?

MISSION:

Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations.

RESPONSIBILITIES:
- Personalize guest interactions by using their name during conversations.
- Maintain accurate guest profiles, ensuring compliance with data regulations.
- Stay informed about VIP arrivals and ensure a proper welcome.




- Handle front desk administrative tasks, including billing and credit card processing.
- Manage guest complaints with professionalism and empathy.
- Communicate important information to front desk management.
- Continuously improve skills and contribute to front desk best practices.
- Support the Revenue team by maximizing upselling and cross-selling.
- Ensure smooth and efficient check-in/check-out processes, including digital check-ins.
- Handle internal and external guest phone requests when necessary.
- Act as a hotel ambassador, upholding service standards at all times.
- Address guest inquiries and requests efficiently within an acceptable timeframe.

CUSTOMER EXPERIENCE:
- Comply with brand standards and operational guidelines.
- Personalize guest experiences by anticipating and exceeding expectations.
- Handle customer incidents and elevate unresolved issues.
- Support the hotel’s Sensory A

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dkoy3