Director Front of the House

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dl017

Begin Your Rosewood Journey
The Rosewood Rome currently seeks a Director Front of the House for the most exciting preopening project in the eternal city of Rome.
Candidate Profile - Education and Experience
2-year degree from an accredited university in Hotel Management, Hospitality, Business Administration or related major; 4 years’ experience as a leader in the guest services, front desk, guest relations and related professional area.
International and pre-opening experience preferred background.
Fluent English and Fluent Italian.
Job Summary
Directs and supports the Rooms front of the house operation, including Front office, Guest Relation and Concierge, Butler and VIP clienteling services. Responsible for all front of the house functions. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Relations and Front Desk.
As a division head, directs and works with managers and associates to successfully execute all front of the house operations and strives to continually enhance and exceed guest and associate satisfaction.
CORE WORK ACTIVITIES




Leading Front of the House Team
- Creates solid SOPs and training manuals for the room’s operation team. Ensures all preopening activities, such as the critical path is followed in a timely manner.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity and leads by example.
- Serves as a role model to demonstrate appropriate behaviours with a hands-on leadership style.
- Supervises and manages associates. Manages all day-to-day operations. Understands associates positions well enough to perform duties in leader or associate absence.
- Establishes and maintains open, collaborative relationships with the team and ensures the team does the same within the team.
- Ensures recognition of associates is taking place across areas of responsibility.
- Communicates performance expectations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dl017