Technical Support Specialist

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Technical Support Engineer

Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions

Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software

Performance Monitoring: Monitor and address performance-related issues

User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users

Update or create documentation, manipulate data, and define enhancements

Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration,



network support), vendors, and third-party support provider

Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, xrdbqlu or similar positions

Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support

Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)

Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products

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