12 ago - Milano
Motork
Overview
About the role: MotorK's largest customers - enterprise dealer groups, multi-brand retailers, OEMs - run some of the most complex platform deployments in our business. We're looking for someone to lead that portfolio: not just delivering individual projects, but owning the full picture across every active engagement - status, risk, dependencies, capacity, and go-live dates.
This is a deployment leadership role. You'll take customers from signed contract to live, adopted platform: configuration, integrations, data migration, training, go-live, and hand-over to Customer Success. You'll also lead and develop the Project Managers who run these deployments day to day, and personally manage our most strategic accounts.
What you'll do
Portfolio management
- Maintain a single, reliable view of the entire deployment portfolio - status, milestones, dependencies, risks - for leadership reporting
- Allocate Project Managers across engagements based on workload and complexity
- Own scope, budget (ACV) and timeline discipline across the portfolio,
managing change through the Statement of Work
- Identify and escalate at-risk projects early, before they become critical
Team leadership
- Coach and develop the Project Management team; set clear standards for discipline and consistency
- Act as senior escalation point for at-risk projects, internally and with customers
- Maintain and evolve the deployment playbook - kick-off, configuration, integrations, data, training, go-live, hand-over - including where AI tools can reduce administrative load
Direct delivery on strategic accounts
- Personally manage our largest, most complex deployments - multi-brand, multi-country retail groups and OEM engagements
- Run steering committees and executive-level customer communication
- Coordinate technical workstreams with Solution Engineering, Product and Engineering
- Ensure clean go-lives and smooth hand-over to Customer Success
Cross-functional alignment
- Support pre-sales on large
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