Head of Business Operations and Support
Pubblicato il 12-08-2026 - Prada in Milano
JOB PURPOSE
The F&B; Operations & New Openings Lead supports the global development and operational implementation of the Group’s Food & Beverage initiatives. The role acts as a point of reference between the F&B; team, internal departments, and external stakeholders, ensuring the successful development of new openings, the optimization of existing locations, and the implementation of strategic projects for the Prada and Miu Miu brands.
The position contributes to business performance by supporting the achievement of annual financial targets, through performance monitoring, trend analysis, and the implementation of targeted operational actions.
RESPONSIBILITIES
Global F&B; Development and New Openings
Support the end-to-end development of new F&B; openings globally, from the planning phase to operational implementation.
Coordinate the full project lifecycle, including concept definition, planning, timeline management, and operational readiness for opening.
Collaborate with internal teams (design, retail, marketing, procurement, finance, HR)
and external partners to ensure proper project execution.
Support the definition of F&B; concepts, menus, equipment, layouts, uniforms, operational materials, and tableware.
Contribute to defining the business model for each project (direct vs. indirect management).
Support the process of obtaining licenses and permits from the relevant authorities.
Operational Implementation
Ensure operational readiness and opening of new locations by coordinating staff onboarding, suppliers, and operational procedures.
Oversee the implementation of operational and service standards, ensuring consistency with brand values and image.
Collaborate in recruitment and onboarding processes in line with the defined operating model.
Performance Monitoring and Business Optimization
Monitor the performance of existing locations by analyzing operational trends and financial results.
Identify and suggest corrective actions and improvement plans