Guest Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dlmfj

Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO‑protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Under the direct supervision of the Director of Rooms, the Guest Service Manager is responsible for all Guest Services operations and, in absence of Front Office Manager, supervises Front Office operations, ensuring the highest level of guest satisfaction in accordance with the policies, standards and guidelines established by the hotel or the corporate office.

To be familiar with Service Ritual Sevā and the Aman Brand Promises, lead by example and deliver a seamless experience, accordingly, train the team on how the Spirit of Aman is brought to life in daily operations, ensuring consistency of the guest experience.

Oversee and manage Guest Service Team (Guest Services Executives, Guest Service Administrators) to ensure operations are run smoothly and efficiently.

Lead, coach, and motivate the Guest Services team to deliver exceptional guest experiences.





Oversee all pre‑arrival communication, planning, guest preferences, itineraries, special occasion and VIO arrangements.

Monitor guest feedback and implement continuous improvements.

Work along with Front office manager to ensure efficiency and profitability of the division:

Assist in Supervising Front Desk operation and workflow to maximize guest’s satisfaction.

Ensure employees are aware and well trained in all available automation.

Be a competent user of available equipment, tools and platforms used within the department (Teams, Hotsos, Okkami, Sevenrooms, Opera Cloud, Alice)

Attend Daily Rooms briefings and Daily Operation briefings.

Full knowledge of the products and services available.

To manage Guest Services team and ensure Guest Recognition, Customer Delight and Retention:

Assist in coordinating special services or amenities for guests, such as room upgrades, personalized greetings.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dlmfj