Services Director

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dlv3z

Effective Management of Team resources and processes to ensure delivery of service excellence for all clients

To ensure delivery of excellent service through:

Leading and managing Associates with regards to training, coaching, compensation, motivation, development and resourcing

Maintaining awareness and support of ADP policies and procedures

Driving service, process, operational and product improvements

Ensure service level agreements between ADP and clients are being achieved (establishing proper governance and management of client critical situations is key)

Review and analyze Net Promoter Score (NPS) feedback and create management action plans, as appropriate

create, support and monitor personal development plans for team members

Conduct root‑cause analysis and implement solutions to prevent recurrence of client queries, issues and requests

Detailed forecasting, capacity planning and resource management to ensure correct resourcing of operations

Delivering process improvement to drive operations effectiveness and efficiency





Leading and working with other departments on cross‑functional improvement projects

Ensure excellent service delivery to clients

Ensure that all payroll and associated services are delivered accurately and on time

Payroll knowledge

Excellent customer service skills

Operations management: capacity planning, resource management, visual performance and workflow management, skills management, performance measurement and management, quality management and continuous improvement, work organisation

Change management

Process and quality improvement

Microsoft Office

Proven track record of effective operations management

Internal relationship management

Proven track record of continuous improvement

Experience of outsourcing services delivering requested

Experience of payroll services

Operations management: capacity planning, resource management, skills management, performance measurement and management, quality management and c

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dlv3z