Customer Service Advocate
Pubblicato il 12-08-2026 - Danaher in Trezzano sul Naviglio
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions.
Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges.
Here, you will work on meaningful projects alongside passionate colleagues,
driving progress and pushing the boundaries of what’s possible.Learn about the Danaher Business System which makes everything possible.The Customer Service Advocate is responsible for the interface between the customers, the field service and the other internal teams.The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customers satisfaction and best utilization of the field resources.This position reports to the Delivery Manager South Europe and is part of the Service South Europe.
This position will be located in Milano and will be an on-site role.In this role, you will have the opportunity to:Be the single point of entry for all customers’ requests (via email and phone calls) related to aftermarket service activities for Spain and Portugal.Optimize the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.Create customer quotes and follow-up with