Field Service Engineer Specialist
Department: Technical Support
Employment Type: Tempo pieno
Location: Italy - Dueville
Description
Responsible for supporting sales, world-class technical representation, support, and training, to water systems distributors and their contractors.
Key Responsibilities
In the assigned territory, provide technical service and support on Franklin Electric water systems products, including motors, pumps, and electronic drives and controls.
Guide testing and troubleshooting of Franklin products in water systems installations.
Provide direction and expertise during new product installations.
Represent Franklin Electric at on-site installation meetings to timely resolve field issues.
Present technical seminars to water systems distributors, dealers, and contractors.
Represent Franklin Electric at trade shows and special events.
Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.
Provide specialized training to specific customers.
Perform other related duties as required or assigned.

Skills Knowledge and Expertise
Working knowledge of water systems in general, with specific knowledge of pumps, motors, drives and controls.
Excellent interpersonal, presentation and communication skills. Ability to develop strong working relationships with water systems professionals. Ability to work independently with outstanding organizational skills.
Previous sales or service experience preferred.
Self-motivated and energetic personality with a desire to service the customer.
Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
Maintains confidentiality and uses discretion with business information.
Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Deals with problems in

Field Service Engineer Specialist

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