Front Desk Supervisor

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Raines Co. - Your Future is Now

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Position Summary: The Front Desk Supervisor assists and guides the front office staff through their daily duties and responsibilities.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
- Ensures Outstanding customer care at all times
- Maintains a friendly, professional, cheerful, and courteous demeanor at all times




- Accurately answers inquiries from potential guests and accepts hotel reservations
- Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service
- Trains and directs the workflow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation
- Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Adheres to company cre

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dmvwj