CSM Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dnasb

We are looking for a Customer Success Manager to join our Greater Europe Commercial team and support a portfolio of strategic customers across the region. In this role, you will work closely with customers, partners, and internal technical teams to conduct regular system health reviews , review system performance , and identify opportunities for operational improvements . You will help customers optimize their operations while ensuring they continue to realize long-term value from their AutoStore solutions. This is a relationship-driven role with a strong technical and operational focus , where stakeholder management, data-driven discussions, and cross-functional collaboration are key to success.
Customer Success: Build long-term relationships with customers, partners, and internal stakeholders, acting as a trusted advisor to support customer success and operational goals.
Customer Health & Performance: Conduct regular system health reviews, monitor operational performance,



and provide data-driven recommendations to help customers optimize their AutoStore solutions and maximize long-term value.
Customer Growth: Identify opportunities to support customer expansion and work closely with internal teams to drive long-term growth.
Customer Experience: Drive customer satisfaction by monitoring NPS, acting on customer feedback, and developing action plans that strengthen long-term customer relationships.
Voice of the Customer: Represent customer needs internally, helping improve products, processes, and communication across teams.
Experience in Customer Success, Account Management, or a similar customer-facing role within automation, supply chain, retail, or a related industry.
Excellent stakeholder management and communication skills, with the ability to build trusted relationships and influence both customers and internal teams. Fluent English is required; French is an advantage.
Solid analytical skills to identify trends, interpret data, and recommend operational improv

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dnasb