12 ago - Lombardia
S&P Global
About the Role:
Grade Level (for internal use): 09
The Team: The S&P; Dow Jones Indices sales team supports clients across the full commercial journey from first request through contract execution, entitlement and onboarding, and ongoing renewals working closely with Sales, Client Services, Finance, Product, and Legal to deliver a smooth client experience. You'll join a collaborative, fast‑paced group where we share information openly, prioritize team outcomes, and look for practical ways to improve how we work.
The Impact: In this role, you will help sales move faster and more accurately by owning key deal operations, spotting issues early, and keeping stakeholders aligned. Your attention to detail, ability to manage multiple priorities, and proactive communication will directly influence client satisfaction, renewal outcomes, and overall sales execution quality.
Responsibilities:
- Support the full sales cycle by processing sales deals and client requests accurately and on time (including licensing, entitlement, billing, renewals, and account maintenance).
- Partner with Sales to respond to and process inquiries in Salesforce, using clear guidelines while applying good judgment to resolve varied, non‑routine issues.
- Manage agreement drafting and support negotiations by coordinating inputs across Sales and Legal, clarifying requirements, and keeping next steps moving.
- Collaborate with Finance, Product Management, Data Product Management, Client Services, Pricing Governance, and Legal to remove blockers, improve workflows, and raise quality through continuous improvement.
- Deliver excellent service to enhance customer satisfaction and adoption within existing accounts by actively listening, understanding the "why" behind requests, and communicating updates clearly to clients and internal stakeholders.
- Hold weekly meetings with Sales Representatives to share KPIs, highlight risks, prioritize actions, and align on team goals.
- All employees are required to work
14 ago - Codroipo
Umana
14 ago - Rovigo
Privato
14 ago - Cittadella
Food Racers
14 ago - Lucca
La Risorsa Umana