Hostess - Bvlgari Hotel Milano

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Job Description – HOSTESS

Job Title: Hostess
Department: Food and Beverage
Reports to: Food and Beverage Director

JOB OVERVIEW
Courteously greet and escort guests to tables and assist in seating, ensuring
hotel's standards of service. Assist in preparing the restaurant for service and
maintaining the cleanliness of the room at all times. Take reservations and
maintain reservation system. Adhere to all payment, cash handling and credit
policies/procedures.
Assist in monitoring the guests' needs and all phases of the operation.

QUALIFICATIONS
Essential:
1) Ability to provide legible communication
2) Fluency in English
Desirable:
1) High school graduation
2) Restaurant service experience
3) Fluency in foreign languages
4) Knowledge of local activities and appropriate attractions for restaurant
clientele
5) Two year experience in similar position dealing with the general public
Skills:
1) Ability to focus attention on guest needs, remaining calm and courteous
2) Ability to exercise good judgment with difficult guests
3) Ability to think clearly, quickly,



maintain concentration and make concise
decisions in pressure situations
4) Ability to maintain confidentiality of guest information and pertinent hotel
data
5) Ability to provide clear, pleasant telephone communication with proper
grammar
6) Ability to work cohesively with co-workers as part of a team
7) Prior guest relations training
8) Ability to use Micros system
9) Restaurant service experience
10) Fluency in foreign language
11) Knowledge of local activities and appropriate attractions for restaurant
clientele
Job Functions:
1) Maintain a complete knowledge of:
a) Scheduled daily activities and in-house groups
b) Daily house count
c) Hotel extension numbers, beeper numbers carried by hotel personnel
d) Hours of operation of each outlet, ambiance, menu selections, price range
e) Features and services provided by the hotel
2) Maintain complete knowledge of all specials, 86’d items, liquor brands, beers
and non-al

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dpcyq