Global IT Analyst for CRM Ecosystem

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dplfh

Overview:
Inside the Global Application and Processes Department for MMKT, BD, Distribution & HR this position reports to the Global delivery manager and is focused on Projects management and operations for Marketing solutions.

Main Activities & Responsibilities:
- Develop and deliver digital transformation solutions, following cutting edge standards and technologies;
- Drive innovation and digital efficiency by integrating AI tools and technologies into project management, software development lifecycle (SDLC), and operations.
- Optimisation and automation of business processes and the application landscape;
- Support existing business applications within the scope of application lifecycle management in coordination with the Business Solution Design team.
- Promoting and encouraging the Innovations;

Project Management:
- Full lifecycle management of business solution projects;
- Supervise RFI/RFP processes and tender documentation;
- Architect and optimize application landscapes with stakeholders;
- Manage solution roll-outs to end users.

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Innovation:




- Scout software and technologies to update ICT competencies;
- AI Integration & Strategy: Implement AI solutions to optimize project management, SDLC, and operational efficiency.

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Application Maintenance: Oversee ICT service quality, SOP compliance, and system integration, including:
- SLA-based incident and ticket management;
- User lifecycle management (creation to closure);
- Functional and data change service requests;
- Availability monitoring and tool maintenance.
- Maintain CMDB data for software solutions;

Job Requirements:

Education:
- Bachelor or Master degree in Computer Science/Software Engineering
- English language: Intermediate level

Professional experience:
- 3+ years relevant professional experience in a comparable position with focus on project management activities in an international company with a complex structure or in a consulting company

Additional knowledge:
- Project management

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dplfh