Customer Retention

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dptug

Kodland is an international EdTech platform helping children build future-ready skills through coding and creative projects. We're growing fast across multiple markets, and we're looking for a Customer Retention & Account Manager to join our Italian-market team - fully remote.

✨ What you'll be doing:
✅ Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
✅ Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
✅ Build strong relationships with customers, understand their goals, and recommend the right learning solutions
✅ Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
✅ Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams

What we need from you:
✅ Native or fluent Italian (spoken and written) - mandatory
✅ English B2+ for internal communication
✅ From 6 months of experience in EdTech, SaaS, Customer Success, Account Management, B2C Sales,



Telemarketing, Retention, or similar consultative sales roles
✅ Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques

Will be a plus:
✅ Experience working remotely in an international environment
✅ Comfortable working in a fast-paced, KPI-driven environment

Schedule: Full-time, 45 hours/week (9h/day), between 09:00–20:00 Italy time, with flexibility for peak afternoon/evening hours

Why Kodland:
Fixed monthly payment + performance-based commission
Remote-first, international team culture
Growth opportunities: training and support from day one
Be part of a mission that's changing how children learn
Join Kodland and help shape the future of education ?

Note: This is a remote working position, so you will need your own laptop, a stable internet connection, and a quiet place to work. After the interview, you will be asked to complete a test.
If your application

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dptug