IT Support Engineer – End-User
Pubblicato il 12-08-2026 - Etinars in Frascati
WHO WE ARE
Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive level hires.
At Etinars, we genuinely care about who you are and what you need.
We place great emphasis on fostering robust, enduring connections built upon trust and transparency.
Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.
WHAT WE ARE LOOKING FOR
Job Title: IT Support Engineer – End-User & Infrastructure Services
Location: Rome (Anagnina Area), Italy
Join our client’s elite technical team in Rome, supporting key activities for European space programmes. The company is a long-standing partner of space agencies and institutions, with deep expertise in IT systems, operations, and engineering support for ground segment infrastructures.
We are looking for a motivated IT Support Engineer who is eager to start or strengthen their career in a dynamic, international environment.
You will join our client’s high-performing IT department, ensuring the functionality, performance, and support of end-user IT services.
A B2 level of English is required.
YOUR TASKS
Provide 2nd and 3rd line support for end-user devices, workstations, printers, video conferencing tools, and office IT equipment (on-site and remote).
Manage incidents and service requests from start to resolution, including ticket tracking and escalation when needed.
Coordinate with internal SMEs and third-party vendors for timely issue resolution and equipment procurement.
Assist with Asset Lifecycle Management: procurement, tracking, inspection, deployment, inventory, and disposal of EOL items.
Prepare and deploy laptops, mobile devices, tablets, peripherals, and video conferencing tools.
Contribute to IT projects through support during design, implementation, and early operational phases.
Document solutions and update internal knowledge databases to promote long-