Customer Experience Consultant | Relocation to Sofia, Bulgaria – Italian

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dqtx4

Allgemeine Angaben

Bewerbungsfrist
31-Dez-2026

Standort
BG - Sofia - TELUS Tower

Country
Bulgarien

Jobbeschreibung

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Italian and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:
- Flexible contract conditions (temporary employment, tempo parziale options)
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- More than fifty benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses

Key Responsibilities:




- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:
- Fluent Italian and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dqtx4