Customer Quality Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dr7dm

We are currently seeking a Customer Quality Engineer to join our Quality team. In this role, you will act as a key interface between CAREL and customers on quality-related topics, ensuring effective claim management, structured communication, and the successful execution of improvement actions aimed at increasing customer satisfaction. The position reports to the Group Quality Manager .

Key responsibilities
- Act as the main quality contact for customers , ensuring regular communication and alignment on open quality topics, priorities and ongoing improvement actions.
- Build effective relationships with key accounts , participating in recurring meetings, quality reviews, customer visits and dedicated follow-up sessions on claims, performance and action plans.
- Contribute to the management of Voice of Customer (VOC) activities by analysing feedback, highlighting recurring issues and negative trends, and supporting the definition and monitoring of improvement plans.
- Support the planning and execution of customer audits and visits , helping define objectives, agenda,



stakeholders and expected outputs, while coordinating the involvement of the relevant internal functions.
- Manage customer claims end-to-end , from issue intake and data collection to investigation, root-cause analysis, corrective and preventive actions, customer feedback.
- Prepare and deliver 8D reports in line with Group Customer Quality standards, ensuring accuracy, consistency and timely communication to customers.
- Monitor and analyse customer quality KPIs and dashboards , identifying risks, escalation needs and improvement opportunities.
- Ensure that commitments agreed with customers are effectively followed through internally, driving accountability and execution across the organization.
- Coordinate cross-functional teams involving Quality, Services, Platforms, R&D;, Operations, Production and other relevant stakeholders to ensure effective problem solving and action implementation.
- Suppor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dr7dm