Customer Advocate

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dr7sc

Questa posizione è in Hilti

Riassunto dell'opportunità da parte della Joinrs AI : Hilti cerca un Customer Advocate per il team di supporto globale di ONTrack con laurea in Informatica o discipline tecniche/aziendali . Il candidato fornirà assistenza di primo livello, gestendo richieste clienti e contribuendo alla creazione di contenuti di knowledge base. I benefit includono contratto a tempo pieno, RAL minima di €38.000, lavoro in lavoro da remoto fino al 50% e un pacchetto welfare completo.

Il processo di selezione sarà interamente gestito da Hilti.

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Step into a global support gateway where you’ll gain deep product insight, sharpen customer operations skills, and build the foundation for your future growth.

As a Customer Advocate for Hilti ONTrack, you’ll be the first point of contact for our users—delivering efficient, high‑quality support and helping customers get the most value from the product. You’ll handle routine cases, contribute to scalable knowledge content, and collaborate closely with Senior Advocates, Product,



and Engineering to turn customer insights into meaningful improvements within our global support organization.

What You'll do

As a Customer Advocate within our global support squad, you’ll play a key role in frontline assistance, knowledge creation, and continuous improvement to strengthen the ONTrack support ecosystem.
- Customer Support: handle customer requests through Zendesk, troubleshoot software and IoT issues, maintain clear communication across the ticket lifecycle, follow global processes and SLAs, and escalate complex cases when needed.
- Incident Handling: support critical incidents under Senior Advocate guidance, ensuring structured resolution and service quality.
- Knowledge Management: create and update knowledge base articles, transform recurring issues into FAQs and guides, and contribute to scalable self‑service and AI‑driven support.
- Content Creation: maintain accurate documentation using standard templates and collabora

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dr7sc