On behalf of Bayer, a global company with core competencies in health care and agriculture, IQVIA is looking for a Field Service Engineer -based in Florence- to join an exciting working environment in a dynamic and international atmosphere.
As a Field Service Engineer, you will play a key role in ensuring optimal performance of systems and devices, building strong relationships with customers, and contributing to the delivery of high-quality technical service.
Location: Tuscany ; preferred residence: Florence area.
MAIN TASK AND RESPONSABILITIES
• Handle service requests ensuring planning, organization, and execution of direct customer support services, promptly visiting customers, analyzing technical problems, and identifying the most appropriate solution;
• Prepare service quotes in accordance with company procedures, ensuring customer satisfaction and achieving the profitability goals of the division;
• Promote technical maintenance contracts, customizing the offer based on the customer's needs;
• Ensure the inventory is up to date and manage the direct handling of tools;

• Contribute to business development by identifying new opportunities through the analysis of customer needs and collaboration with sales and marketing teams;
• Establish effective relationships with customers to meet their needs, ensuring a positive outcome in terms of customer satisfaction and product image;
• Support the KAM in performing competitive intelligence analysis and identifying sales opportunities for injection systems and disposables;
• Responsible for carrying out administrative tasks to ensure the company's quality and safety standards as outlined by the policies.
REQUIREMENTS
• Degree in Biomedical/Electronic/Informatic Engineering or equivalent;
• 4-6 years of experience in Radiology service maintenance;
• Customer oriented approach;
• Good organizational skills and ability to be autonomous in working schedules and priority definition;
• High flexibility and collaborative appro

Field Service Engineer-Medical Devices

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