Service Desk Analyst
Pubblicato il 12-08-2026 - JFC Staffing Companies in Italia
ppWe are hiring an experiencedbService Desk Analyst /bto join a growing IT support team, offering up tob65k plus premio potential and excellent benefits. /bThis role is 100%on-site in Lancaster. /p pOur client has a history of internal promotions, with many past placements advancing within the organization. /p pIn this role, you will handle a wide range of user requests and incidents related to core IT systems, ensuring timely resolutions and excellent customer service. The ideal candidate will possess strong technical troubleshooting skills, good communication, and a proactive approach to problem-solving. /p h3Key responsibilities include: /h3 ul liManaging and resolving end-user requests for hardware, software, and applications, including desktops, laptops, and mobile devices /li liPerforming initial incident assessment, triage, and research /li liCollaborating with support teams for escalated issues /li liDocumenting incidents from report to resolution in tracking systems /li liProviding professional customer interaction and building positive support experiences /li liSupporting Office 365 environment, Active Directory,
and user management /li liParticipating in an on-call rotation to support after-hours needs /li liContributing to process improvements and knowledge base updates /li /ul h3Qualifications: /h3 ul li2-3 years of experience supporting Windows OS and Office 365 applications /li liSolid understanding of Active Directory and user account management /li liGood communication skills with a customer-focused mindset /li liExperience working in MSP or hybrid environments is a plus /li liFamiliarity with Microsoft InTune is advantageous, but not mandatory /li liAbility to thrive in a fast-paced environment, prioritize tasks, and take ownership /li liMature, resourceful, and eager to develop leadership capabilities /li /ul h3Benefits: /h3 ul li3 weeks PTO to start /li liHealth coverage (medical, dental, vision) /li liFully vested 401(k) with a substantial match /li liAdditional perks including holiday bonuses and ongoing training budgets /li libOpportunitiesfor career growth /bas the organization expands and takes on new projects (many technologists that we've placed here have received promotions and advancement opportunities) /li /ul pDirect W2 only /p pEOE. /p /p #J-18808-Ljbffr