Resident Engineer (2 positions available, 2x
Pubblicato il 12-08-2026 - Comgent in Milano
ph3Resident Engineer (2 positions available, L3) /h3 pJoin bComgent /b as a Resident Engineer. Two L3-level positions are open. /p h3Responsibilities /h3 ul liEnd-to‑End Trouble Ticket Resolution: act as the critical bridge between the customer and L2/L3 support teams, including monitoring and ensuring SLA‑compliant ticket acceptance, executing initial case triage, assigning cases to the correct domain, and driving the resolution process to completion. /li liOperational Excellence: provide expert guidance and hands‑on support to operations teams to maintain network stability, performance, and security during event‑time operations. /li liStakeholder Engagement: coordinate closely with venue managers, engineering teams, service providers, and event operations leadership to align designs and deployments with event timelines and evolving requirements. /li liIssue Resolution: act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical event services. /li liDocumentation Handover: produce and maintain comprehensive documentation, implementation guides, and operational runbooks to support seamless handover to operations. /li liContinuous Improvement: identify opportunities to optimize designs and processes, drawing from lessons learned in previous large‑scale event networks. /li /ul h3Shift Schedule (CEST) /h3 ul liDay: 06:00 – 15:00 /li liEvening: 14:00 – 23:00 /li liNight:
22:00 – 07:00 /li /ul h3Requirements /h3 ul li5+ years in telco operations delivery, ideally in large‑scale or high‑availability environments. /li liProven experience designing and implementing Core Edge networks, SD‑WAN, LAN/WLAN, and security solutions. /li liStrong knowledge of network monitoring, incident management, and operational support processes. /li liAbility to lead and coordinate multi‑vendor and cross‑functional teams in time‑critical projects. /li liExcellent communication skills to interface effectively with technical teams and senior stakeholders. /li /ul h3Preferred Qualifications /h3 ul liPrior experience supporting international events (sports, entertainment, or similar). /li liCertifications in relevant technologies (e.g., Cisco CCIE, Juniper JNCIP/JNCIE). /li liPrior experience with ServiceNow. /li /ul h3Technical Competencies /h3 ul liDeep understanding of troubleshooting Core Edge network architecture, Wi‑Fi concepts, and security integration. /li liProficiency with network monitoring and management tools. /li liAbility to create and interpret network diagrams, documentation, and operational playbooks. /li /ul h3Seniority Level /h3 pMid‑Senior level /p h3Employment type /h3 pContract /p h3Job Function /h3 pEngineering and Information Technology /p h3Industries /h3 pIT Services and IT Consulting /p /p #J-18808-Ljbffr