Quality Manager

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ppQuality Manager /ppOlympus Italia Srl (OIT) | /ph3Funzione /h3h3Tipo di impiego /h3h3Luogo /h3pSegrate /ph3Numero Del Lavoro /h3 h3Contatti /h3pSito web: /ppAt Olympus, we are committed every day to making people’s lives healthier, safer, and more fulfilling. /ppAs a global medical technology company, we collaborate with healthcare professionals to deliver innovative solutions and services focused on the early detection, diagnosis, and minimally invasive treatment of diseases. /ppOur goal is to help raise the standard of care and make a meaningful difference in improving patient outcomes. /ppThe Quality Manager, South, is responsible for the performance of the Quality Management Systems in Italy, ensuring that Sales and Service operations meet global KPIs as well as regional and local quality metrics. /ppThis role acts as a business partner to the Italy Lead. Within Italy, it ensures effective communication with Business Units Functions on quality and regulatory matters, fosters strong collaboration among the QARA functions operating in the cluster, and manages the interfaces with the certification owners governing the cluster’s QMS structures. /ppLe tue responsabilità /ph3Primary Duties And Responsibilities /h3ulliQuality Governance Compliance: Implement, maintain, and monitor site QMS; ensure compliance with ISO 9001, ISO 13485, and other national and international regulations. /liliAudit Readiness Lead and coordinate internal and external audits; ensure corrective actions are implemented. /liliTraining Competence Deliver or coordinate mandatory quality training; maintain competency records. /liliKPI Reporting Track and report site quality metrics, including complaints, CAPA, nonconformances, inspection findings, FCAs etc. /liliCulture Leadership Promote patient safety and quality culture; ensure staff adherence to policies.



/liliCross-functional Support Collaborate with business functions (Operations, Regulatory, Commercial) to ensure smooth operational execution and risk mitigation. /li /ulh3Business Areas /h3ulliField Service Oversight Ensure field service procedures follow QMS and risk management. /liliDistribution Storage Monitor storage, shipment, cold-chain (if applicable), and product integrity. /liliCustomer Feedback Integration Ensure complaints, returns, and feedback from field service/sales are captured in QMS. /liliRegulatory Compliance Oversee labeling, documentation, and local regulatory requirements for shipped devices. /liliKPI Monitoring (Commercial) Track delivery quality, field service incident rate, and customer satisfaction metrics. /li /ulpLe tue qualifiche /ph3COMPETENCIES /h3ulliInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. /liliSituational Adaptability: Adapt approach and demeanor in real time to match the shifting demands of different situations. /liliDrives Results: Consistently achieving results, even under tough circumstances. /liliDecision Quality: Making good and timely decisions that keep the organization moving forward. /liliBalances Stakeholders: Anticipating and balancing the needs of multiple stakeholders. /liliCollaborates: Building partnerships and working collaboratively with others to meet shared objectives. /liliStrategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.



/liliCultivates Innovation: Creating new and better ways for the organization to be successful. /liliLeading Courageously: Takes personal ownership on important issues to do what is right and achieve organizational success and supports others who do so. Challenge’s decisions where appropriate /li /ulpEmployment Terms and Compensation /ppThe position is offered under the Italian National Collective Bargaining Agreement for the Commerce sector (CCNL Commercio), with a Gross Annual Salary (RAL) ranging from €40,000 to €50,000, paid over 14 monthly and consisting of both a fixed and a variable component. /ppThe final compensation package will be determined based on the candidate’s professional experience, acquired skills, and demonstrated level of autonomy, ensuring alignment with the role and the company’s internal equity principles. /ppLe tue competenze /ppThe Interview will be competence based and the following competencies will be assessed: /pulliBuild for the Future /liliDeliver Results /liliLead People /liliLead Self /liliModel and champion Our Core Values /li /ulh3I tuoi vantaggi /h3h3Employee Benefits /h3ulliCareer Growth Opportunities: Mentoring programs, personalized career plans, and regular performance reviews to support professional development. /liliBirthday Leave: A paid day off on your birthday to celebrate your special day. /liliHybrid Working: Flexible work arrangements combining office-based and remote working. /liliLearning Development: Access to training courses, workshops, e-learning platforms, and industry events. /liliCorporate Volunteering: Opportunities to contribute to social and environmental causes through company-sponsored volunteering activities. /liliPsychological Support: Confidential professional support to promote emotional well-being and work-life balance. /li /ul /p #J-18808-Ljbffr

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