Bell and Transportation Services Supervisor

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ppPyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. /p h3About Our Property /h3 pWelcome to Naples Bay Resort Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known. /p pAt Naples Bay Resort Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people‑first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do. /p pJoining our team means becoming part of a close‑knit community that values teamwork, passion, and delivering outstanding experiences.



Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today. /p h3Position Summary /h3 pWhat you will have an opportunity to do: The Bell and Transportation Services Supervisor oversees the daily operations of the bell staff, valet (if applicable), and transportation services to ensure exceptional guest service. This role is responsible for supervising team members, coordinating luggage handling, transportation schedules, guest arrivals and departures, and maintaining the highest standards of hospitality, safety, and professionalism. /p h3Key Responsibilities /h3 ul liSupervise the daily operations of the bell and transportation teams. /li liAssign work schedules and daily duties to bell attendants, drivers, and porters. /li liEnsure prompt, courteous, and professional guest service during arrivals, departures, and throughout the guest stay. /li liCoordinate luggage handling, storage, and delivery efficiently and securely. /li liOversee hotel shuttle or transportation services, ensuring timely pickups and drop‑offs. /li liAssist guests with directions, local recommendations, and transportation arrangements. /li liResolve guest concerns and service issues promptly and professionally. /li liTrain, coach, and evaluate team members to maintain service excellence. /li liMonitor employee appearance, grooming, and adherence to hotel standards. /li liEnsure compliance with safety, security, and company policies. /li liMaintain accurate records of transportation schedules, lost and found items, and guest requests. /li liCoordinate with the Front Desk, Concierge, Housekeeping, Security, and Valet departments to ensure seamless guest experiences. /li liMonitor equipment such as luggage carts, wheelchairs, shuttle vehicles, and communication devices, reporting maintenance needs as necessary. /li liAssist with staffing, scheduling, payroll, and inventory of departmental supplies. /li liParticipate in emergency procedures and support hotel operations during special events or high occupancy periods.



/li /ul h3Qualifications /h3 ul liHigh school diploma or equivalent required; hospitality or business-related education preferred. /li liMinimum 2–3 years of experience in bell services, transportation, or hotel guest services. /li liAt least 1 year of supervisory or leadership experience preferred. /li liValid driver’s license with a clean driving record (if operating hotel vehicles). /li liExcellent customer service, communication, and interpersonal skills. /li liStrong leadership, organizational, and problem‑solving abilities. /li liAbility to work flexible schedules, including evenings, weekends, and holidays. /li liBasic computer proficiency and familiarity with hotel property management systems is an asset. /li /ul h3Knowledge, Skills, And Abilities /h3 ul liOutstanding guest service and hospitality skills. /li liAbility to lead and motivate a diverse team. /li liStrong decision-making and conflict-resolution abilities. /li liExcellent time management and multitasking skills. /li liKnowledge of local attractions, transportation routes, and guest services. /li liAbility to remain calm under pressure in a fast-paced environment. /li liProfessional appearance and demeanor. /li /ul h3Physical Requirements /h3 ul liFrequently stand and walk for extended periods. /li liLift, carry, push, and pull luggage weighing up to 50–75 lbs. /li liBend, stoop, climb stairs, and work outdoors in various weather conditions. /li liOperate hotel vehicles safely when required. /li /ul h3Working Conditions /h3 ul liFast‑paced hospitality environment. /li liIndoor and outdoor work. /li liShift work, including nights, weekends, and holidays. /li liFrequent interaction with guests, vendors, and hotel staff. /li /ul h3Performance Expectations /h3 ul liDeliver exceptional guest satisfaction through efficient and courteous service. /li liMaintain departmental productivity and operational efficiency. /li liEnsure compliance with hotel standards, safety procedures, and service protocols. /li liFoster a positive, professional, and team-oriented work environment. /li liSupport the hotel's mission of providing memorable guest experiences through outstanding arrival, departure, and transportation services. /li /ul pPyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p pActual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. /p /p #J-18808-Ljbffr

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