GUCCI EMEA Retail Excellence Director
Pubblicato il 12-08-2026 - Kering in Milano
SummaryFounded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.As GUCCI EMEA Retail Excellence Director you will be a strategic leader responsible for elevating the retail experience and driving excellence across all customer touchpoints. The role oversees key retail support functions—Retail Performance, Operations, Training, Product Care & Aftersales, and Store Optimization—ensuring alignment with global strategy while adapting to regional needs.The position drives client experience, operational excellence, and commercial results, acting as a partner to retail and corporate teams. It ensures brand consistency, strengthens store capabilities, and supports decision-making through KPIs and insights,
while leading cross-functional initiatives to improve performance and efficiency.In collaboration with Regional Retail Leadership, the role leads a high-performing team to deliver scalable initiatives that enhance store results, service standards, and talent development.Job DescriptionKey accountabilitiesStrategyDefine and lead Retail Excellence strategy and roadmap, aligned with global and regional prioritiesGuide cross-functional teams, ensuring strong execution and team developmentAct as advisor to leadership through data analysis and best practicesPartner with global teams to localize and implement initiatives and toolsStore Structure & Process OptimizationReview store structures to align with global and local needsIdentify efficiency gaps (front/back of house) and implement improvementsRetail Performance & MonitoringLead customer-centric performance initiatives (e.g. RED, NPS)Monitor KPIs, MTT, i