Customer Loyalty Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dtdgu

MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you'll help develop an outstanding program in one of its most exciting phases.You will recruit and provide the coaching, mentoring and development that will enable both our high-touch and tech-touch Customer Success teams to positively impact customers, develop skills, and grow their careers over time. In addition to recruiting, retaining, and developing talent, you will also be responsible for crafting and executing initiatives to increase our customer retention and happiness, identify expansion opportunities, and promote customer adoption of MongoDB.We are looking to speak to candidates who are based in Italy,



Milan or Rome for our hybrid working model.We're looking for someone withPassion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priorityA proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processesA mind for technology; We'll teach you all about MongoDB and databases, but our users and products are inherently technical; exposure to MongoDB or NoSQL databases is a plus, but not requiredHigh organization in your workflows; We're still growing and learning and will look to you to help us establish and evolve processesA strong desire to embrace partnership and collaboration; You'll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success "brand" across our entire organization and the marketYou have experience in working and collabora

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7dtdgu