12 ago - Portofino
Belmond
Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of the Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form.
We are looking for a Maitre for the season to join our Restaurant team.
Reports to Restaurant Manager.
**Main duties & responsibilities**: - Anticipate guests’ needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards
- Anticipate guests needs and handle guest complaints
- Cooperate with the Restaurant Manager for staff development; manage staff in everyday operations according to our standard and procedures
- Maintain a professional relationship with guests and colleagues **Benefits**:
**Requirements**: - Effective communication,
emotional intelligence and adaptability
- Collaboration: be a role model for teamwork, and proactively go out of your way to help others
- Drive results: set clear goals and expectations and maximize resource allocation to achieve them
- Global perspective: treat one another with respect and inclusiveness regardless of position, level or background
- Be capable of advising on best selling prices and review regularly according to the Restaurant Manager’s instructions **Other requirements**: - Minimum 3 years’ experience in the same role in the luxury hotel industry
- Fluent in English and Italian; a third language is desirable
- Experience preferably at an international level in a fine dining restaurant required
- Exceptional customer service skills
- Professional knowledge of Italian cuisine and Italian & International wines
- HACCP certification
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