Addetto Customer Care Aviazione Privata
Pubblicato il 12-08-2026 - Venicejets in Verona
**APPLY ON WEBSITE ONLY** DEPARTMENT: OPERATIONS/CUSTOMER CARE
CONTRACT TYPE: FULL-TIME
JOB LOCATION: VERONA, ITALY | ON-SITE **About Us** Venicejets is a fast-growing private aviation company, with a team of people that are passionate about providing **exceptional travel experiences** to clients across the globe. We value **determination**, **excellence** and a hands-on approach and are looking for people that share this passion and values to join us. **Job Profile** The Flight Experience Coordinator is key to delivering **outstanding service quality**, managing post-booking operations, and meeting the needs of Italian and international high-end clients to boost satisfaction and to ensure **seamless communication** among clients, providers and aircraft operators. The role is ideal for a person who finds pride and is **passionate about delivering the highest level of care** and enjoys to face new challenges everyday. It's not just a job but a mission to **enhance the customer experience**, reflecting Venicejets’ ambition to set the standard for private flights in Europe. **What We Offer**: - Starting salary: from EUR 26’000,00/year (may also exceed due to your professional qualifications and experience).
- Performance premio tied to personal and company results.
- Comprehensive aviation training program.
- Career development opportunities in a fast-paced industry.
- Attendance at industry events
- Support for personal and professional growth.
- MacBook and iPhone for work. **What You'll Do**: - Supervise and coordinate end-to-end flight experiences for private jet clients.
- Independently manage daily flight operations and prepare documentation with high attention to detail.
- Proactively monitor and accurately communicate operational factors (weather conditions, ATC Slots, airport permissions, etc.) with clients and providers.
- Collaborate with the team to manage changes in takeoff times, slots, routing or diversions.
- Anticipate potential disruptions and find the best alternative solutions for the clients.
- Take ownership of flights, and handle customer inquiries with a focus on personalised service.
- Coordinate and arrange catering requests, ensuring it meets the needs and wishes of the passengers.
- Arrange VIP ground transportation and additional services to create seamless travel experiences. **What You Bring**:
- Recent completion of a Bachelor's or Master's degree in Business, Aviation, Engineering, Economics or Hospitality (preferred).
- Excellent communication skills in English and Italian (additional languages are a plus).
- Comfort with technology and ability to learn new systems
- Strong problem-solving skills and ability to handle challenging situations even under pressure, maintaining accuracy, focus and a positive attitude.
- No aviation experience required - we'll train the right person. **Location & Working hours**: - Venicejets’ HQ in the hearth of Verona.
- Work in a fast-paced and dynamic environment.
- Mon-Fri. Schedule flexibility for some holiday and weekend availability is required.
- Full-time. **Job Types**: Full-time, Permanent Pay: From €26,000.00 per year Application Deadline: 28/02/2025