Performance and Quality
Pubblicato il 12-08-2026 - Nexi Italy in Milano
Job Description
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Shape the Future of Payments with Nexi in 2026.
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
As a Performance & Quality senior specialist, you’ll join a collaborative and forward‑thinking team based in Milano. Together, we work on process & quality in Supply Chain team.
About Your Future Role
In this position, you will:
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- Monitor the quality of all activities within the logistics service supply chain, both internally and through 3PLs and service providers;
- Implement and monitor all KPI reporting and control tools related to processes managed by the logistics outsourcer;
- Calculate and issue penalties for non‑compliance with SLAs;
- Share results with all internal stakeholders and suppliers, collaborating on continuous performance and quality improvement by establishing continuous improvement plans;
- Understand the needs and requirements of our customers, as well as the characteristics of products and services, to implement process changes that positively impact the customer experience;
- Coordinate and be responsible for the quality control process of products and services within the operational chain, implementing changes and improvements to improve quality and studying prevention models to contribute to continuous improvement and operational effectiveness;
- Manage cost control and inventory assessment, monitoring industry metrics.
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications
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- Experience in managin